Parking FAQs

There are five simple steps to a successful parking reservation at Phoenix Sky Harbor International Airport:

1. Select your date and time.

2. Select the preferred parking facility.

3. Complete the required information.

4. Confirm your entry and exit dates and times and the parking facility selected.

5. Complete your payment details.

After booking your reservation, you will receive a confirmation email with your reservation reference number and parking details. All bookings are subject to our terms and conditions.

You will need the QR Code in the confirmation email to scan for entry and exit at the parking facility. You may scan the QR code via your mobile device or print copy.

Reservations and account info can be viewed here. Our “Manage My Reservation” service enables you to amend or cancel your booking online. You can amend all details, including credit card details and dates for your parking, as late as 1 hour before the reservation start time for all products except those that are non-flexible. You can only amend your address details for the non-flexible products. You could not amend a reservation if points were used during booking.

How far ahead can I book? You may book anywhere from 2 hours up to six months before your arrival time. We recommend you book your airport parking when you purchase your airline ticket.

You may book anywhere from 2 hours up to six months before arrival. We recommend you book your airport parking when you purchase your airline ticket.

The maximum is 60 days. If you need to park your vehicle longer, don't hesitate to get in touch with the Parking Office at 602-273-4545 for assistance.

If you are having difficulty booking your reservation, please contact the customer service center at 602-273-4545.

Yes, 24/7 Sky Valet is available at Terminal 3 and Terminal 4. Terminal 3 valet is located on the first level near the departure drop-off. Terminal 4 valet is on Level 4 by the elevator bays.

It is highly recommended that you make a reservation, particularly around major travel holidays (i.e., Thanksgiving and Christmas). We have limited spaces available. Drive-ups for valet service are accepted when there is available space.

No. Our charge covers the cost of the parking garage fee. We are only $9 more per 24 hours compared to the garage drive-up fee.

If we are given the information on who is picking up the car and when they are picking it up, we can ensure it is ready for them when they arrive.

Yes. Valet service is now offered in both terminals at Sky Harbor. We can have your car ready for you at any terminal.

Absolutely. With Car Care, which is available in both terminals, you can get your car washed and ready for you when you get back. Simply add the service at the time of your reservation.

Simply create a parking reservation account, and you will automatically be enrolled in our loyalty program.

Loyalty members earn 10 points* for every $1 spent on qualified online booking reservations at PHX Sky Harbor Airport Parking. Points are issued within seven (7) days after you exit the parking facility. Points are not issued for add-on products and services, such as Auto Spa. Points expire 18 months from the date earned. (*Points per dollar are subject to change.)

In order to earn loyalty points, you must sign in to your account at checkout.  View your account and point balance by logging in here.

You can redeem your available points for free days of parking at PHX Sky Harbor. The number of free days is based on available points at time of redemption. Partial day redemption is not available at this time.

Where and when do I pay after I pull a ticket and park?

Payment is made at the exit gate with either cash or a card. Payment can also be made at the Pay on Foot machines when returning from a flight. Only use the Pay on Foot machines when you are ready to exit with your vehicle.

We accept the following cards: Visa, Mastercard, American Express, and Discover. At this time, we do not accept wireless payment methods such as Apple Pay and Samsung Pay.

A $2 booking fee is applied to all reservations at the time they are made. The booking fee is non-refundable.

No, promotional offers cannot be combined.

Contact our office at avn.skyharborparking@phoenix.gov. We will issue a credit for the unused portion of your reservation to the same credit card you used for your prepaid parking. Please include your reservation number when emailing.

No, prepaid reservations are not transferable.

Email avn.skyharborparking@phoenix.gov to request a copy of your receipt. Please include the date, full name on the card, and the last 4 digits of the card that was used at the exit.

No, there are no manned cashier booths on Level 1. Cash must be paid using the Pay on Foot machines located at Terminal 3 on the lower and upper levels near the elevators.

You may cancel or amend your booking up to one hour before your scheduled entry time at no charge. The one-time booking fee of $2 is non-refundable. The simplest way to amend or cancel is to click on the "Manage My Reservation" button at the top of the page. In all communication, please include the booking reference number. 

When you amend a reservation, you will be charged the total amount for the new reservation and automatically refunded the total amount of the original reservation, including the $2 booking fee.

Reservations made with loyalty points can be canceled but not amended. You can cancel the original reservation, allowing the points to be credited to your account, and then book a new reservation using your points.

You can have your booking confirmation resent to you via the “Manage my Reservation” function. If you do not have your booking confirmation containing your QR code for entry, pull a ticket at the gate. When you exit, go to an “OPEN” cashier booth and notify the cashier that you have a reservation but pulled a ticket. Have your reservation information ready for the cashier who will apply your paid reservation amount towards the ticket.

No, you cannot extend a reservation that is already in use. When you exit, the extra fees are calculated for payment. Simply go to a cashier booth marked “OPEN” for assistance.

We recommend parking in the garage near the terminal where your airline is flying from. Check our recommended parking locations.

Yes, they are open 24 hours a day, 7 days a week.

If you made a reservation online, drive to your selected parking facility and scan the QR code on your printed confirmation email or mobile device at the entrance. The gate will open after a successful scan of your QR code. To exit, scan your QR code again.

No. However, by reserving parking online, you can ensure a parking space is available for you at the time and date needed.

Look for the blue emergency call boxes or call the parking hotline at 602-273-4545 for assistance.

Yes, there is a shuttle running 24/7 circulating the East Economy Parking Lot. There are several shuttle stops you can wait at. We will help you get on the shuttle and take you to the Sky Train area in the parking lot. The shuttle can also take you back to your pickup stop when you return to the parking lot.

If you try to enter the facility more than 2 hours in advance of your reservation, the entrance gate will not allow you to enter. If you exit the parking facility later than your confirmed booking time, you will be charged for the additional time at the posted rate upon exit.

Please press the “Help” button located on the entry or exit lane equipment to contact the customer service center for immediate assistance.

No. If you are having any trouble with your car, call us 24/7 for assistance at 602-273-3493. We will have a customer service representative drive to you and jump-start your car for free. For security purposes, we do not allow commercial tow trucks to tow any vehicle out of our facilities.

If you have any questions, please get in touch with us by email at avn.skyharborparking@phoenix.gov or by telephone at 602-273-4545. Please ensure your reservation number is available for ready reference.

We are committed to the highest standards of customer care. If you would like to provide feedback, please contact us at avn.skyharborparking@phoenix.gov