Terms & Conditions

1. Introduction

1.1 These terms and conditions apply to your online parking reservation at Phoenix Sky Harbor International Airport. It is important that you read them and understand them before completing your reservation.

2. How to make an online reservation

2.1 If you wish to park your vehicle in one of our parking lots and wish to make an online reservation, please follow and complete the online reservation process.

2.2 Once we have received your completed reservation, we will send a confirmation email to you at the email address you provided on the reservation. That email will include a reservation reference which you need to quote should you need to contact us for assistance. The reservation will be completed when we send that email. You will not be charged for this email.

2.3 Please ensure the information given on the reservation confirmation is correct. Let us know immediately if it is not. Our contact details are set out below. If you book online, we may send emails to you that are relevant to your reservation. We may also send to you details of future parking offers. If you do not want to receive such emails, please tell us by emailing us at avn.skyharborparking@phoenix.gov

3. Change to the reservation period

3.1 If you arrive early or leave late, so your vehicle is parked in a lot on days or hours outside the reservation period, you will be charged for that extra time at the posted rates applicable to the lot in which you have parked.

4. Cancelling or amending a reservation

4.1 You may cancel your reservation for any reason at any time up to the start of the reservation period. If you cancel less than 24 hours before the start of the day, you are due to arrive at a lot; we will charge an administration fee of $10.00. For example, if you book to arrive on the 5th of January at 2 PM, an administration fee will be charged if you cancel anytime after 2 PM on January 4th. In all other cases, you will receive a full refund of the price you paid for the reservation.

5. How to pay

5.1 You can pay for your reservation using any of the credit cards we accept. Details are shown on the reservation website.

6. What to do on arrival

6.1 When you arrive at the parking lot, please scan the barcode found on your confirmation email at the scanner located at the entrance. The gate will then open, allowing you to enter.

6.2 Please ensure you follow the instructions on your reservation confirmation carefully. Your reservation is valid only for the parking lot for which you have paid. If you enter a different lot from the one you have booked, or you enter the lot using a different vehicle from the one stated on your reservation, you will incur a charge for your length of stay in the lot at the posted rate specified for that location.

6.3 If you enter the lot using a different vehicle than that specified in the reservation or if you park in a lot different from that which you have reserved, refunds may be made entirely at the discretion of the airport.

6.4 The airport nor the parking manager is responsible for incidents that cause you to stay beyond your booked stay. These include- but are not limited to; canceled or missed flights, mechanical or weather delays, or cancellations.

7. What is a vehicle?

7.1 A vehicle for booking purposes is a car or truck not exceeding 20 feet in length or hauling a trailer. Oversized vehicles must pay additional parking fees. The additional fee is based on the vehicle's number of parking stalls.

8. How to contact us

8.1 By email at avn.skyharborparking@phoenix.gov or by telephone 602-273-4545

Registration and Eligibility

The PHX Sky Harbor Discount Parking Loyalty program ("Membership") is open to anyone who creates a customer account. Communications about the program, including changes, will primarily be electronic by e-mail. By joining the program by using this program, you agree to the Rules of the program. Your membership is nontransferable and is subject to present and future program rules. Your membership is valid only at PHX Sky Harbor Discount Parking. Membership begins when you activate your account at PHX Sky Harbor Discount Parking.

PHX Sky Harbor Discount Parking may, at any time, terminate or modify the Loyalty program by posting the changes to the Terms & Conditions. All Registered Users of this website agree that their access to and use of this website are subject to the terms and conditions set forth herein and all applicable laws. Any access is undertaken at the user's own risk. These terms and conditions may change without prior notice.

Qualified Loyalty bookings

Loyalty reward points are given to members in good standing with a verifiable intention of participating for the 30-day minimum term. Therefore, the loyalty points cannot be confirmed until after a booking has been successfully completed. Points are granted at the conclusion of a booking which can vary per member. For reservations made at PHX Sky Harbor Discount Parking, 10 points are given per each $1 paid on a reservation.

Point Distribution and Redemption

For every booking, you will earn points toward a Free day of parking. Points are redeemable for Registered Users within 10 business days after the Qualified loyalty bookings. Points are not transferable and may only be used by the Registered User to whom they are issued. Points have no monetary value except to the extent specifically provided for by a reward. Points earned will expire one year from the date earned. Any points not redeemed before termination or account deactivation are forfeited.

Redeeming Points

Points can be redeemed by selecting Redeem points when booking a reservation.

Taxes

Rewards redeemed under the program are subject to applicable federal, state, and/or local taxes. Payment of taxes resulting from these Rewards is the Registered User's sole responsibility, not PHX Sky Harbor Discount Parking or any of its affiliates or agents. PHX Sky Harbor Discount Parking will report earnings under this program in accordance with federal, state, and local regulations.

Rewards User Account - Cancellation and Termination

PHX Sky Harbor Discount Parking reserves the right, without prior notice, to discontinue or change the program and/or terms and conditions at any time. If the program is suspended or terminated, any unredeemed points will expire on the date of termination. All questions or disputes regarding eligibility for this program, the eligibility of rewards, the availability of points, or terms and conditions of the program will be resolved by PHX Sky Harbor Discount Parking at its sole discretion. You may cancel your account at any time by notifying Member Services by e-mail. Cancellation may take from 3 to 5 business days to finalize. Upon cancellation, your account will be deactivated. You will not receive the point-to-cash equivalent for unredeemed points if your Rewards account is canceled or deactivated. Points have no cash value outside the use of the Loyalty program. Any remaining points will be forfeited. If your account is inactive for 6 consecutive months, you cancel your account, or if your account is terminated, all personal information used to create your Loyalty account will be removed from the website and permanently erased from our records.

Member Communications

You may view your Loyalty account activity online at PHX Sky Harbor Discount Parking. When you visit this website or email us, you communicate with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or posting notices on this website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. For information about your Rewards account, contact the support team at avn.skyharborparking@phoenix.gov.

The PHX Sky Harbor Discount Parking Loyalty program is brought to you by © 2019 PHX Sky Harbor Discount Parking. All rights reserved. By signing up for the Loyalty program, you agree to receive advertising, marketing materials, and other communications from PHX Sky Harbor Discount Parking. PHX Sky Harbor Discount Parking, the PHX Sky Harbor Discount Parking logo, and other logos and taglines are the intellectual property of PHX Sky Harbor, licensed to PHX Sky Harbor Discount Parking and others under controlled conditions. Unless otherwise noted, all textual, graphical, and other content appearing on this World Wide Web site are the property of PHX Sky Harbor Discount Parking.

Confidentiality

If you use this website, you are responsible for maintaining the confidentiality of your Loyalty account and password and restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.